Introduction

CNC LiftArm B.V. (or CNC LiftArm) places great importance on the protection of your personal data. We always process personal data in accordance with applicable laws and regulations. This privacy statement explains why and how we collect and use personal data in a transparent manner and provides information about individuals' rights under EU data protection legislation.

The information in this privacy policy applies to personal data that has been provided to us, either directly by individuals or by others. It also applies to personal data we may collect from public registers and other reliable external sources. We may use personal data provided to or collected by us for any of the purposes described in this policy or as otherwise stated at the time of collection. We do not process personal data for purposes other than those for which it was originally collected.

Personal data means any information relating to an identified or identifiable living person.

For more information about our specific processing activities, please refer to the relevant sections of this policy.

Contact

If you have any questions about this privacy policy or about how and why we process personal data, you can contact us at:

Privacy Management
CNC LiftArm B.V.
Ohmstraat 6
3861 NB Nijkerk
The Netherlands
Email: administration@cncliftarm.com
Phone: +31 (0)33 207 60 05

1. Sources of Data, Data Categories, and Legal Basis for Processing

This privacy policy provides details on the processing of personal data by CNC LiftArm, categorized by the following functions:

• CNC LiftArm websites and other online services we provide

• Marketing automation software

• Customer relationship management (CRM) software

1.1. Data You Provide to Us

We collect personal data you provide to us in relation to contact inquiries, registrations, surveys, opinion polls, or other such interactions, including:

• Contact details (name, address, phone number, email address, city, and country of residence, etc.)

• Any feedback or survey responses you provide

• Any other information provided by you

The processing of this data is based on your consent if required by applicable law or on the legitimate interests of CNC LiftArm for the purposes described above.

We may combine this data with other personal data we have collected from you, as described in Sections 1.2, 1.3, and 1.4.

1.2. Online Usage Data and Cookies

If you have submitted personal information to us, for example via our website form, and accepted this privacy policy, we may collect observed data on your online usage when visiting CNC LiftArm websites or interacting with our online content. This includes data gathered through cookies and similar technologies:

• Pages visited, referring websites

• Device model, unique device and/or cookie identifiers

• Access channel (browser, mobile app), browser version, IP address

• Session ID, duration, geolocation, screen resolution

• Operating system, clicks, scrolls, mouse movements

The legal basis for this processing is your consent and/or our legitimate interests. Where required by law, CNC LiftArm will seek your consent (e.g., via a cookie banner).

1.3. Customer Relationship Data

This includes data obtained through your use of CNC LiftArm products and services or through our representatives. Examples:

• Name

• Title

• Email address

• Mobile phone number

• Address

• Other relevant business relationship details

Processing is necessary for the performance of a sales agreement or based on CNC LiftArm’s legitimate interests in the normal course of business. Consent will be obtained when required by law. We may combine this data with other personal data we hold.

1.4. Other Sources

We may also collect personal data from public registers and reliable external sources and combine this with data provided by you. This helps us update and expand records, identify new customer opportunities, and offer more tailored services. Such data may include:

• Identification and professional information

• Contact details obtained from third-party providers or shared internally by someone at your organization

Processing is based on our legitimate business interests. Where required, consent will be obtained.

2. Purpose of Data Processing

2.1. Website and Marketing Automation

We process personal data collected via our websites or marketing automation tools to:

• Ensure safe and efficient use of CNC LiftArm's websites

• Improve website quality and expand services

• Improve our service to you

• Contact you

• Conduct research and gather statistics

• Identify customer opportunities

• Display personalized ads and content

• Send marketing communications (e.g., newsletters, product info, promotional updates)

Marketing communications may be based on consent or legitimate interests, depending on applicable law.

2.2. CRM Purposes

We process your data to support business operations, manage sales, deliveries, maintenance, billing, contract management, marketing, and customer relations. We may also handle incidents or claims and provide assistance upon request.

CNC LiftArm may conduct customer satisfaction surveys. Your participation and name (with consent) help us improve our services. All survey data is treated as confidential and protected.

We may also sync or transfer data between our CRM and marketing automation tools.

3. Data Retention

We regularly evaluate our data retention policies. Data is retained as long as necessary or relevant to the above purposes. Data may be stored longer if needed for legal claims. Retention periods depend on the data type. Once no longer needed, data is deleted or anonymized.

4. Security

We take data security seriously. CNC LiftArm has implemented appropriate technical and organizational measures to secure all personal data. We continuously update our security standards and maintain policies, procedures, and training to ensure confidentiality and integrity.

Data stored on internet-connected servers is physically and digitally protected. Access to sensitive data is restricted to authorized personnel only.

5. Data Sharing and Recipients

We only share personal data when legally permitted and when necessary to perform our services. We implement contractual and security measures to protect shared data.

As a global company, CNC LiftArm may use third-party service providers located in other countries. Such providers must comply with applicable laws and our instructions. This may involve data transfers outside the EU/EEA. When applicable, we use EU-approved Standard Contractual Clauses or other lawful transfer mechanisms.

Personal data may be shared with:

• Third parties providing IT, hosting, analytics, backup, and related services

• External service providers assisting with goods, services, or information delivery

• Professional advisors (e.g., accountants, consultants)

• Law enforcement or regulators when legally required

6. Changes to This Privacy Policy

We recognize transparency is ongoing and will regularly review and update this privacy policy. Changes will be published on our website.

Last updated: April 2, 2024.

7. Your Rights and How to Exercise Them

You have specific rights under applicable data protection laws. As a data controller, CNC LiftArm is responsible for complying with these rights.

To exercise your rights, please email: administration@cncliftarm.com

Access
You have the right to access your personal data processed by us.

Correction
To update your personal data, email us with the correct information.

Withdrawal of Consent
If we process your data based on consent, you may withdraw it at any time. Email us or use the unsubscribe link in our marketing emails.

Other Rights
You may also have rights to:

• Request erasure of your data

• Restrict or object to processing

• Request data portability

Send requests with sufficient details to help us identify the data or objection. CNC LiftArm may deny unfounded or excessive requests or retain data when required by law or contract.

Complaints
If you wish to file a complaint, email us at administration@cncliftarm.com. We will investigate all complaints. You may also contact your local supervisory authority.